Lost our beloved cat of 19 yrs. The staff was compassionate and caring as we dealt with the process of losing our pet. And we're willing to meet us on our terms and hours related to his passing. Not only do they offer after hour services but even offered to pickup at home. Though we met them at their offices behind Battistones. Hope you never need their services. But, if you find yourself in this position. Don't hesitate to reach out to these caring folks!!